Frequently Asked Questions and known issues:

-If you receive an error during installation that the UserData.dll isn't installed, and that installation cannot continue, you might be attempting to install PDB Converter Pro on a computer that doesn't have the Palm Desktop installed, or has a newer version than was available when PDB Converter Pro was developed.

To fix this problem, run the installer again, click "Ok" to the UserData.dll message, and "Ignore" for the PalmCntl.ocx message. The installation should complete successfully.

- HanDBase databases and CSV or other desktop files with embedded carriage returns are not supported.

- Column AutoWidth may cause a system crash on systems with low available memory, or cells with large amounts of text.

- Print/print preview do not always show or print all of the selected cell contents.

- The grid is automatically resized after loading a PDB, even if I unchecked the "AutoSave after load/before save" option. PDB Converter Pro automatically resizes the grid when reading Palm OS databases, as the number of records is already known, and the number of fields is determined during the database read.

- This help file contains images that do not exactly match screens in PDB Converter Pro. These are minor. The images in the help file will be modified at the first major upgrade.

Q - "An error (error# -xxxxxxxxx) was generated by pdbcvtpro. The string has been truncated."
A - This error occurs when PDB Converter Pro is used to read a Palm OS database in AutoDetect, String, or HanDBase mode when the database contains non-string data. When you encounter this error, and do not know the format of data in the database, use the Byte-level editor to examine the database to try to determine the data format(s) used.

Q - "Field Descriptor string does not match number of columns to write"
A - You are attempting to write data using Field Descriptors, but the number of field descriptors does not match the number of columns being written. Look at the top row of column headers; there should be a field descriptor for each column being written. If this is not the case, you need to change the field descriptor string to reflect the number and format of the columns being written.

Q - I'm reading a database, and I keep getting strange characters at the front of each record, or the database is missing entire fields and/or rows.
A - This situation typically occurs when attempting to read databases containing integers or other non-string data at the beginning of each record, and not using field descriptors. PDB Converter Pro will then attempt to read all of the record data as strings, which can result in strange characters where non-string data was encountered, or missing data if a null byte was read. Use the Byte-level editor if necessary to determine the type of data that is being misinterpreted, and then use Field Descriptors to correctly describe the data format to read.

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